Questions?
Shipping & Delivery
How does shipping and delivery work?
Orders usually ship within 48 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Delivery timeframes vary depending on your location and do not include dispatch times. Standard shipping is free for all orders.
The average estimated delivery timeframes is 3-6 business days.
*Please note: During sale events & peak times, extended dispatch times are expected.
How much do I pay for shipping?
Shipping is free on all orders!
Can I change my shipping address?
Please be aware that our orders are processed swiftly, so we may have limited flexibility, but we'll certainly do our utmost to assist you. You can contact us here.
*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
What is your return policy?
We offer returns for 30 days from the date your order is delivered/received.
To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes the attached swing tag.
3. You must provide a photo of your item/s prior to shipping so we can assess the condition.
4. For purchase of incorrect size or change of mind, the customer will be responsible for return shipping costs to Perth, Western Australia.
Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
Example:
Purchased Twin Pack for $200
Returned one current sale price = $139
Your refund is $200-$139 = $61 The above is only an example, the total amount owed will be calculated at the time your refund is requested.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
Please contact us to initiate your return.
I haven't received my order
While we get your orders out as soon as we can, our shipping partners are sometimes very busy (especially during peak periods!). Expect delays over peak periods and when sales are running.
If you haven'r received your order after 15 business days, please get in touch.